Spongelle
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In your routine
In your routine
Key specifications
Key specifications
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Free Shipping
Free Shipping on all Australian orders over $50, and a flat rate of $10 for all other orders.
We currently do not ship outside of Australia. -
60 Day Satisfaction Guarantee
If you are not satisfied with our product or simply change your mind, contact our Customer Service Team to initate a return.
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Proudly Australian
Australian owned, with product shipped from our Melbourne warehouse. Our products also meet all Australian standards, so you can buy with confidence.
Extra Information
Warranty Details
All our products are guaranteed to be free from defects in workmanship and parts for a period of 24 months from the date of purchase. Defects that occur within this warranty period, under normal use and care, will be repaired, replaced or refunded at our discretion.
The benefits conferred by this warranty are in addition to all rights and remedies in respect of the product that the consumer has under the Competition and Consumer Act 2010 and similar state and territory laws.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you experience any issues with our products, or the performance is not what you had expected please contact us at Ellodi.
Email: help@ellodi.com.au
Phone: 1300 173 989 Monday to Friday
We offer a 60 day satisfaction guarantee
If you are not satisfied with our product or change your mind, simply contact our Customer Service Team within 60 days of receiving your product to initiate a return. Shipping fees will apply.
Order FAQs
What is your returns policy?
If you experience any issues with this product, or its performance is not what you had expected please contact us at Ellodi. Describe your problem with the product to our Customer Service Team:- If we need the product returned our team will provide shipping details
- Once the returned product is received our team will offer a replacement, credit or refund depending on the product problem
What if I change of mind?
Yes, if you are not satisfied with the product or simply change your mind within 60 days of purchase you can contact our customer service team to initiate a return. Shipping fees will apply.
How long will it take to receive my order?
Orders are generally dispatched within 2 business days, tracking details will be sent via email and SMS. Postal delivery can take between 3-7 business days depending on your location.
Where is my order sent from:
All orders are packed and dispatched from our Melbourne warehouse.
How can I contact Ellodi?
Our Melbourne customer service team are available Monday to Friday
- Phone: 1300 179 989
- Email: help@ellodi.com.au
Or you can visit our customer support page for more product related information.