FAQs:

What is your returns policy?

If you experience any issues with this product, or its performance is not what you had expected please contact us at Ellodi. Describe your problem with the product to our Customer Service Team:
  • If we need the product returned our team will provide shipping details 
  • Once the returned product is received our team will offer a replacement, credit or refund depending on the product problem

What if I change of mind? 

Yes, if you are not satisfied with the product or simply change your mind within 60 days of purchase you can contact our customer service team to initiate a return. Shipping fees will apply.

How long will it take to receive my order? 

Orders are generally dispatched within 2 business days, tracking details will be sent via email and SMS. Postal delivery can take between 3-7 business days depending on your location.

Where is my order sent from:

All orders are packed and dispatched from our Melbourne warehouse. 

How can I contact Ellodi? 

Our Melbourne customer service team are available Monday to Friday

  • Phone: 1300 179 989
  • Email: help@ellodi.com.au

Or you can visit our customer support page for more product related information.